How Has COVID-19 Emphasised the Need for Customer Case Management?
The COVID-19 pandemic changed the way many of us work. Businesses have allowed their employees to work remotely from their own homes. The healthcare providers are also maximising telehealth services to continue providing their services to their patients. Because of that, there is a growing need for good and secure customer case management practices and solutions, such as the cloud-based case management software. With that solution, you can keep working efficiently, meet compliance requirements, and satisfy your patients’ needs, even when you are working from home or seeing less patients in your office. Here are more points that explain its importance during COVID-19: Collaborate remotely With social distancing protocols in place, it is all the more crucial to have a case management solution that will enable an easier and secure way to collaborate online. With the software hosted in the cloud, it is easier to access. That way, it simplifies...